This Privacy Policy describes how Underneath Her Story, a division of Canyon Ridge Ministries (“we” or “us”), a 501(c)(3) nonprofit organization (EIN 84-5116058), collects, uses, and shares your personal information when you use our website, underneathherstory.org, and any of our subdomains (the “Website”).
A word about trust. Many of the women we serve have had their trust broken before. Anything you tell us about your story is used only to serve you. We do not sell your information, and we do not publish your story or name without your written permission.
When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages you view, what websites or search terms referred you, and how you interact with the Website. We call this “Device Information.” We collect it using:
We use Device Information to recognize you and your preferences, to screen for risk and fraud, and to improve and optimize the Website. You can set your browser not to accept cookies, though some features may not work. We do not alter our data collection practices when we see a Do Not Track signal.
We also collect data you give us directly (“Provided Information”) when you:
Provided Information may include:
Because of the work we do, you may share deeply personal information with us. We ask only for what we need to serve you. Access is limited to the team members who need it to respond to you or deliver our programs. We do not sell it, do not use it for advertising, and do not publish it. We may disclose it only where the law requires, such as laws requiring the reporting of abuse of a child or of another person the law protects, or where we believe someone is in immediate danger.
When we say “Personal Information,” we mean both Device Information and Provided Information. We may also receive Personal Information from payment processors, from form and scheduling tools we use, and from partners or service providers connected to you or dealing with us. We do not use or share mobile opt-in data or consent with third parties for marketing purposes.
We use Provided Information to provide requested services, process applications, registrations and donations, send receipts, communicate with you, and, when in line with the preferences you have shared, send you updates about our work and events. We use Device Information to screen for risk and fraud and to improve the Website.
We may use your phone number to send text messages about appointments, programs, events, and account notifications, in accordance with your consent. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance.
We share your Personal Information only with trusted service providers who help us operate, and only as needed for them to do so. These include providers of payment processing, email and text messaging, client and contact management, scheduling and videoconferencing, website security and fraud prevention, and website analytics. We may use Google Analytics to understand how visitors use the Website (see policies.google.com/privacy). We may also share information to comply with law, respond to a subpoena, search warrant or other lawful request, or protect our rights or safety.
We process and store data using third-party providers such as GoHighLevel, Stripe, Google Analytics, and Google Workspace. Please see their websites for information about where their servers are located. We use commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of information. No computer network or internet transmission can be guaranteed to be 100% secure, so you submit information at your own risk. We keep your Personal Information for our records until you ask us to delete it, except where we are required to keep records (for example, donation records for tax purposes).
The Website is not intended for anyone under 18. We do not intend to process children’s data and will delete it if we become aware of it.
If you donate, submit a form, download a free resource, or opt in to receive emails, you agree to receive email communications from us, such as newsletters, updates, and event information. You may stop receiving them at any time using the unsubscribe link in any email. We are not responsible for ensuring our emails reach your inbox; please make sure our address is not blocked or sent to spam.
We do not use your Personal Information to show you targeted advertising, and we do not sell or share it for that purpose.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing and to request that we transfer your Personal Information to another organization. Your information may be transferred outside of Europe, including to the United States.
If you are a United States resident, depending on the law where you live, you may have rights to access, correct, and delete your Personal Information. To exercise any of these rights, or to ask what applies to you, contact us below.
This policy applies only to our Website. We are not responsible for the privacy practices of any third-party site we link to or that links to us. We encourage you to read their policies.
We may update this policy from time to time. The date of the last revision appears at the top of this page. Changes are effective immediately upon publication on the Website.
Please contact us if you have any complaint about how we use your Personal Information so we can try to resolve it. Residents of the European Union may also lodge a complaint with their local data protection regulator. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
By checking this box, you agree to receive text messages from Underneath Her Story, a division of Canyon Ridge Ministries, related to appointments, programs, events, and account notifications. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of any purchase, application, or donation. Carriers are not liable for delayed or undelivered messages.
For questions about our privacy practices, or to exercise your data protection rights, please contact us.
Email us: [email protected]
Call us: 806-731-3772
Write to us: 17825 S. Western St., Canyon, Texas 79015
The abuse is in her past. The impact doesn't have to be in her future.